Harry Potter and the Stifling Horde: Summer 2010 Review

| October 3, 2010

When planning our 2010 family summer vacation there was no question where we were headed.  My girls, Maggie (age 12) and Evie (age 9), are huge Harry Potter fans.  When they heard about the Wizarding World of Harry Potter opening at Universal Orlando’s Islands of Adventure, they begged and pleaded to go.  We knew it would be hot and crowded this first summer, but were totally unprepared for the crushing mass of humanity we found.  Continue after the break for our Muggle perspective of a not so magical experience.

Those wanting the quick, take-home message, here’s the short and sweet version.  The new land is incredibly well themed, meticulously detailed, faithful to J.K. Rowling’s vision of Harry Potter’s world (particularly as depicted on film), and stunningly gorgeous.  However, the crowd level stuffed into this small area so negatively impacted our experience, we were left with an overall bad impression.  My wife summed it up saying she would not recommend anyone go to the Wizarding World of Harry Potter (WWoHP) with that level of crowding.

Image: Examples of crowding inside the buildings of the Wizarding World of Harry Potter.

In some places crowds were so thick we could not move.  WWoHP was Universal’s flypaper and we were lured and trapped.  The buildings and shops were so packed I questioned more than once their safety.  One member of our family used a wheelchair for the day, and the shops were inaccessible due to tight aisles.  Of the 3 attractions in the land, 2 were too intense for half the members of our family (1 adult and 1 child).  Therefore, the small number of attractions ultimately left us feeling short-changed.  For a full report of our day, please continue.

Into The Valley of Death (Eaters)
WWoHP was THE part of the trip our girls anticipated most.  In their minds, this vacation was the “Harry Potter trip.”  Monday, August 16th was Harry Potter day.  Upon entering Islands of Adventure at park opening (9 am), anyone wishing to go to WWoHP was directed to the left.  We joined the Bataan Death March through Marvel Super Hero Island and Toon Lagoon before stopped in Jurassic Park.

Get in line!  Don’t get out!  It will only get worse! barked the Universal Team Member.  Ugh, we hoped because it was late summer, and near the start of the school year, maybe the crowds would be thinner.  No such luck – long queues were the theme all day.  Our first such wait began at 9:20 am.

The wait to enter the land was not as bad as we feared.  Within 30 minutes we passed through the gate into Hogsmeade Village, and made a beeline to the signature attraction Harry Potter and the Forbidden Journey.  The wait time listed at 10:00 am was 60 minutes – not too bad for a headliner new attraction in a new land.

Now, my wife has a mobility issue, and used a wheelchair for this trip.  Therefore, we did not stop at the lockers (we kept our items on the chair), and entered the first portion of the queue.

We were whisked through the catacombs of Hogwarts, and entered the outside portion of the queue.  For as much as we’d heard the queue is part of this attraction, the outside portion was not that interesting.  The spacing was barely wide enough for a wheelchair.  The crowd wound up and through the greenhouse, and viewed some mandrakes before entering the castle proper.  This was the segment I was waiting for, the castle portion of the queue we had heard so much about.

Herded Like Cattle
Once we entered the castle the crowd magically disappeared, but this was where I wanted to go slowly and absorb all the details and theming.  Universal Team Members relentlessly instructed guests to move along quickly.  We could not watch the “holographic” videos of Dumbledore in his office or Harry, Ron, and Hermione in the Defense Against the Dark Arts classroom.  I’m glad we boarded the ride quicker, but we missed the entire “pre-show” that set up the ride.

The ride was fun.  Was it “ground-breaking” as Universal promoted?  No, not really, it was much too similar to The Simpson’s Ride and The Amazing Adventures of Spider-Man.  We enjoyed the ride to some extent, but Evie, our 9 year old, found it very intense and did not want to ride it again.  My wife also had no desire to ride it again either and found it disorienting and uncomfortable.  Keep this in mind, Harry Potter and the Forbidden Journey may be too intense for small children and those prone to motion sickness.

After unloading from the ride, we gathered our wheelchair, and rode the elevator to the exit.  You are dumped into Filch’s Emporium gift shop, and it was here we fully realized the impact of the crowds.  The exit design was poor at best and unsafe at the worst.  Upon exiting, guests are faced with monitors with pictures taken during the ride.  Everyone stopped to look for their picture – fine, not unexpected.  However, at the same time, crowds are also forcing their way into the gift shop to shop.  It was impossible and frustrating trying to negotiate the crowded space to exit – any joy from the ride was quickly erased by this experience.  One could not push a wheelchair – scratch that, one could not walk – through an aisle if someone else stopped to look at the merchandise.  We finally got out of the shop by physically moving a merchandise display rack in order to make the aisle bigger.  The level of claustrophobia felt in this store was unreal, but minor compared to what was to come.

Day’s Highlight: Pumpkin Juice and Flight of the Hippogriff
As we planned our WWoHP day, there were certain “must do’s.”  Included on the list – sample pumpkin juice.  We purchased two bottles.  It was cold and sweet, like a liquified version of pumpkin pie.  I enjoyed the mixture of spices in the juice, but others found it too sweet.  One bottle was quite filling and went a long way.  In fact, at the end of the day, we took one nearly full bottle back to our room to put in the fridge.

We made our way to Flight of the Hippogriff, and it was a very enjoyable roller coaster – probably the highlight of the day.  There was a short wait for the ride – maybe 15 minutes.  The Hagrid theming that used the Giant’s voice and hut in the queue was extremely well done.  You get fantastic views of Hogwarts castle from the line (particularly at night). One we reached the loading area, the girls were thrilled to sit in the front seat of the “wicker” trainer hippogriff, and they bowed to the impressive Buckbeak animatronic as the trained inched up the first hill.

At the top of the hill there is an incredible view of Hogsmeade village spread out in front of you.  In fact, you can even see Universal Studio’s Hollywood Rip Ride Rockit roller coaster in the distance.  Then it was a quick, smooth, twisty ride back down to the station.  Unfortunately, like a roller coaster, they day went downhill from this high point.

We exited Flight of the Hippogriff, and made our way down the hill to ride Dragon Challenge roller.

I Thought That Was The Opening Act!
I need to step back for a second, before we rode the hippogriff coaster, the frog choir started singing, and we stopped to take in a song.  A cute little show to be sure, but I was surprised to see it listed on the map as a featured attraction of the new land.

After we exited Flight of the Hippogriff, we noticed the participants of the Triwizard Spirit Rally entering the stage area.  So, again, we decided to watch.  Three “students” for Durmstrang displayed their combat skills.

This was followed by the Beuxbatons co-eds mesmerizing the crowd with a graceful, twirling ribbon dance.

Similar to the Frog Choir, the show was cute, but didn’t last for more than 5 minutes (I checked the time stamp on the photos).  To list these performances as “shows” on the official Universal Orlando guide map was an overstatement.  We considered them more along the lines of “streetmosphere” at a Disney theme park instead of full-blown shows.

Need a Break From the Crowd? Try Dragon Challenge
Spirit Rally ended, and we turned to go to Dragon Challenge.  Wham! Stuck!  We were against the flow of traffic, and could not walk.  We waited, and eventually, forced our way through the crowd like salmon swimming upstream.  Guests begrudgingly parted until we passed under the Dragon Challenge archway.  Wait time was 10 minutes for the attraction.

Maggie (age 12) and my wife had no desire to ride the intense roller coaster, but they wanted to see the Harry Potter elements added to the queue.  We enjoyed the nods to “Harry Potter and the Goblet of Fire” including banners for the competitors for the Triwizard Tournament (well, except for Cedric Diggory),

and Mr. Weasley’s Flying Ford Anglia (well, not flying anymore).

Inside, one saw the golden eggs (goal of the Triwizard Tournament’s first challenge), the Goblet of Fire emitted a mysterious blue light, and the Triwizard Cup was also displayed.  We walked straight to the loading area where half the family exited.  Evie (age 9) and I selected the Chinese Fireball (red coaster), and quickly boarded the train.  Great coaster!  It’s fast, flips you upside down, and came awfully close to the Hungarian Horntail (blue train).  It was amazing we just walked onto this coaster, but were thankful for the break from the stifling horde.

Tippecanoe and Finished by Noon
It was noon.  We experienced all the attractions in WWoHP (except for Ollivander’s Wand Shop) in slightly over 2 hours.  OK, we had not shopped, did not eat in Three Broomsticks, nor drank butterbeer, but we had ridden all of the rides and saw the two listed “shows.”  WWoHP was not an all day experience; it was not even a half day experience.  We were ready for lunch, but decided not to brave the noon crowd at Three Broomsticks.  During our lunch in Seuss Landing’s Circus McGurkus Cafe Stoopendous it started to rain, and we hoped this would help thin out the crowds in WWoHP.  We were wrong.

It was nearly 1:30 pm when we made it back to WWoHP.  People were still lined up to enter the village.  My wife and I gritted our teeth, and said, “We’re doing this for the kids.”

Ollivander’s Was a “Total Ripoff”
We had not yet entered Ollivander’s Wand Shop – something the kids anticipated all summer.  In fact, they had done extra chores and saved money to buy their wands.  When we arrived, the line for Ollivander’s was nearly 2 hours.  Sheesh, we could watch an entire Harry Potter film during that time.  However, we asked the girls what they wanted to do – they said they wanted to wait.  We took a deep breath, entered the line, and waited, and waited, and waited…

Temporary chains were set up for crowd control, but not wide enough to accommodate a wheelchair.  We could move them for the chair, but some forethought by Universal would have been better.  Many people must get bored waiting in line because in a number of places people had scratched and carved on the walls.  Not a particularly magical sight…

Maggie bought us butterbeer while we waited.  We purchased two glasses – one in a plastic souvenir mug.  As with the pumpkin juice, butterbeer was a very sweet, filling drink.  It was quite tasty, similar to a melted Werther’s butterscotch candy with a thick, rich head on it, but our family could have shared one glass and we would have been fine.

A Universal Team Member placed near the end of the line answered the same questions over and over again, “How long is the wait?” and “What is this line for?”  Look at the joy on all the guests’ faces.

Finally, after two hours we made it to the entrance of Ollivander’s Wand Shop.  Another team member who minded the door, asked a couple questions.  How many were in our party? Did my wife need to sit in the wheelchair? Could she walk in and stand for the show? The number of guests allowed into the wand shop was controlled to insure an “intimate” experience.  About 20-25 were let in at a time, we were one of the last to enter the shop, and by the time we were let in the Wand Master had already selected the children to participate in the show – 2 brothers were chosen.

Our girls had waited and saved all summer for this wand experience.  We prepped them beforehand that only 1 child would be selected out of the 25 let into the shop, and there was a good chance they would not be picked.  They always replied – they didn’t care, they would wait in line again and again until they were chosen by the Wand Master.  We waited 2 hours for an experience that was over in 5 minutes.  During my interview with Vice President of Universal Creative Thierry Coup, he said no matter how long people wait they all come out of Ollivander’s with smiles on their faces.  Well, Coup did not see our family’s faces.  The experience was summed up by our children who said, “That was a total ripoff!” When I asked if they wanted to wait in line again for it they said, “No way!”

Sardines Would Not Be Caught Here
Once the “wand experience” ended, another team member opened the door to allow guests into the Owl Post to purchase their wands.  He could not open the door from Ollivander’s into the Owl Post due to the crush of people on the other side to which he muttered, “This was a bad idea…”  Remember the crowds I described in Filch’s Emporium?  You could do pirouettes in the aisles compared to the Owl Post and the connected Dervish and Banges.  My wife detested the claustrophobic conditions, and left to meet us outside.  However, my girls were determined to select and purchase their wands.  I used the picture below in the beginning of this article, but I thought it was worth showing again to illustrate the point.

To their credit, the Universal Team Members in the stores were very patient dealing with the masses.  I overheard them asked if it was always like this, and they replied, “Yup, pretty much.”  Our girls were undeterred and doggedly selected and purchased just the right wands.  They were thrilled to finally wield the wands they saved for all summer, and the length of the line and wait did not seem to bother them now.  You could stick a fork in Mom and Dad now… we were done…

After we waited for Ollivander’s Wand Shop, and braved the crowds in the Owl Post and Dervish and Banges afterwards, I was spent and needed to find a quiet place to sit away from people.  Unfortunately, there are few places to sit while in WWoHP.  The Owlery beside Dervish and Banges contained many benches, but they were all taken.  Eventually we found a table behind the Hog’s Head Pub.

If We Eat in Three Broomsticks, We Don’t Have To Come Back
The rain started again, and we huddled under an umbrella above our outside table.  I didn’t realize the water ran off the umbrella soaking my wife’s back.  It was nearly 4:00 pm, and she was ready to leave.  The only thing not crossed off the “must-do” list was eating in Three Broomsticks – Maggie desperately wanted to go there for dinner.  I leaned over, and whispered to my wife, “Let’s sit here for a bit, rest, and then have an early dinner.  That way we will have done everything the kids wanted to do and we don’t have to come back this vacation.”  She agreed.  WWoHP had become something to endure rather than enjoy.

We entered and were instructed to order our food, go through the line, and they would find a table for us.  This system worked well.  It was a pleasure to not have to search for a table, and to know we would have a place to sit.  It was also nice to see food choices different than the typical burgers, fries, and pizza found in the rest of Islands of Adventure.  We chose some British standards such as Cornish pasties, shepherd’s pie, a turkey legs, and grilled corn on the cob.  I also enjoyed a pint of the Hog’s Head Brew to wash down the grub and soothe my nerves.

Cornish pasties with corn on the cob.

Turkey leg, fries, corn on the cob, and Hog’s Head brew

Maggie enjoyed her shepherd’s pie.

The food was fine for the most part.  The only misstep was the turkey leg was so salty it was not edible.  Evie even tried peeling the skin off the leg to see if that would help, but it was still too salty to eat.

After our early dinner, our Wizarding World of Harry Potter experience was over.  We did our parental duty, and indulged our children for this part of our vacation.  Were there things we liked?  Yes, we enjoyed the views and ride of Flight of the Hippogriff, and the pumpkin juice, butterbeer, and Three Broomsticks food wasn’t bad.  However, our lasting impression of the day was the stifling horde.  Wizarding World of Harry Potter would be an enjoyable couple of hours if it were larger, less crowded, and contained more attractions.  However, as it exists now, we will not be heading back anytime soon.

Have you gone to the Wizarding World of Harry Potter?  What was your experience?  Log in with your DISboards username and password to leave a comment below.

Disclosure: As of December 2009, the Federal Trade Commission requires disclosure of any payments or considerations.  Everything described in this article was paid for by David Parfitt and his family.

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  • thegoof25

    I completely agree with everything you mentioned in this review! I was there with my sister, mom, and mom’s friend in early September and shared your experience. I thought the theming and details were wonderful but Universal did not design this park to accommodate crowds of any size. After waiting 2 hours for the Forbidden Journey we had to wait in another line just to get into one of the gift shops. Once we did get in, the space was so small and the crowd was so large that we couldn’t stop to look at anything on the shelves (which as huge fans we really wanted to do!). We also waited an hour for Olivander’s. Universal’s site says it’s a “unique interactive experience” where “the wandkeeper can help the wand choose YOU.” We had no idea that only 2 people would be chosen to do that and the rest of group waited an hour to be shown into a gift shop. As huge Potter fans we were SO excited to come to WWoHP. Sadly, I felt like visitors here were an after thought to Universal. As I said before the look of the park is wonderful, but the experience inside was unfortunately really disappointing.

  • wishspirit

    I feel you Dave!

    I went when it was still hotel guests only, and it felt that way to me. Friends asked why we didn’t stay the whole two hours we could of, my response was that there wasn’t much point!

    I am glad the girls got their wands though, tell them to keep the hexes to themselves! ;)

  • jimpossible87

    I just returned from a weeks vacation and spent 5 nights at Universals Hard Rock Hotel…We visitid TWWOHP On Tues Sept 28th with our package that came with breakfast at the 3 broomsticks. We had 1 hour early park admission so we showed up for the opening for hotel guests at 8am. I would say there was about 100 people. we went straight to forbidden journey and took our time looking at what we wanted to see in the queue but there was no line all the way up to the boarding station where my mom went out the xit to meet us after the ride. I was expecting a so so attraction after hearing how non groundbreaking it was and had a completely opposite reaction. I have ridden every attraction in Universal and Disney and there is nothing like Forbidden Journey. Sorry I digress, but I had to get that in there the ride was amazing and Im not a Harry Potter fan ive not made it through a whole one of those movies they are ungodly boring to me.The ride on the other hand was beyond incredible. That being said we were out of the castle and off to our 9am breakfast and were 25 mins early so I went on the dragon challenge then we went for our 9am breakfast reservation at 3 broomsticks…which, also was not crowded at all we had one family in front of us and were seated right in the middle of the restaurant. As the morning went by more people showed up and the crowd got thicker but by no means was crowded. i definitely agree with the shop sizes and whats already been said on the DiS about maybe they were planning for authenticity but forgot about it being a theme park. But still plenty of chance to see everything for us and we were able to ride forbidden journey 3 times see the shops and buy some postmarked postcards before visiting JP river adventure, spider man , the hulk and the seuss trolly beofore heading back to the pool for the afternoon around 2pm (sadly for us it started downpouring around 3) All in all I just wanted to say crowds are absolutely not a problem on a weekday at Harry potter land and I think everyone has been reviewing it based on summer occupancy when the frenzy was still going on to see the place….trust me there was noone there all last week and it was a beautiful time for us, maybe not so much for Universal lol.

  • BritJude

    Sorry I read the blog and thought it quite negative. However it was your experience, here was mine at about the same time. We (8 of us) went to IOA the last week of July. We knew it would be hot and we knew it would be crowded but it was the only time my friend and her children from England could be there. Most of us had never been to UO/IAO before. I equate the wait for FJ to the wait for Toy Story Mania, you either plan to get there early or you have a super long wait. I personally think the wait lines at Universal/IOA are much better than Disney, at UO/IOA most of the lines are inside, have shade or have really good strong fans blowing. We nearly died at Backlot Tour at Hollywood Studios this last trip as there was no shade or fans till right near the end of the line.

    I have to say we really enjoyed our day at WWoHP and IOA. We were staying at Disney and I did my research on the UO/IAO boards on the Dis and got to the gate at 7.30am, I had scheduled for some transportation pick us up at our Disney resort at 7.00am. Non resort guests were being let in as soon as we got there (Dis tip) and then we lined up in Jurrasic Park until 8.30am when we were let in. We went straight to Forbidden Journey(FJ) and were not rushed through the castle at all, we got to experience everything, those who wanted to go fast went around us, no staff said anything (again Dis tip to take our time and enhoy the castle). Can’t remember the wait time but it didn’t seem bad, it compared to the popular rides at Disney. We came out and those who wanted to went on Dueling Dragons those who didn’t went in the stores. Stores were busy yes but again I knew it was so popular from what I had read on the Dis and had prepared everyone. Some of us went back on FJ using the single rider line – hardly any wait. We rode the Hippogriff then we all went in the Three Broomsticks for Butterbeer. We knew to go into the bar area of the Three Broomsticks and not line up at the carts – again due to the tips on the UO/IA threads on the Disboards. We sat at the empty tables outside at the back of the Three Broomsitcks, it was really quiet back there. While we sat some of us then experienced Moaning Mertle in the bathrooms. We took pics by the train then left. Toured the rest of the IOA. We came back to WWoHP later that day and again some of us rode FJ using the single rider lines, rode Hippogriff again. Watched the frog chorus and watched the triwizzard tournament show – we weren’t disappointed with the length of the shows and they were so gracious about having pictures taken with people afterwards. We did skip Olivanders based on the long lines but those who wanted wands were quite happy to purchase them from the cart. In my opinion if Olivanders is a must do then get there early and do that attraction first then stand in line for FJ and experience the line through the castle out of the heat or elements.

    It was croweded later in the day but it compared to the throng of people watching the Wishes fireworks at MK. To us it was exciting to see how popular and what a draw WWoHP was.

    The themeing is fantastic.

    Based on the summer we have booked to stay on-site at Univeral Orlando at Christmas – we liked it so much. This will be our first trip staying on site over at UO. I know we are lucky to be able to afford this but the benefit of the Express Passes has us really excited to do all the other rides at both parks again. (note: FJ does not have express pass yet).

  • Cap.Steamboat Willie

    Thank you for such an honest in depth review. Now that time has passed have the kids forgotten the stress and crowds and more importantly are they asking to return?

  • Dave Parfitt

    Hi Willie, the kids would like to go back sometime, and so would I actually. However, they say they’d like to go back when it is less crowded, and maybe after Universal expands the land with more attractions.

  • mb187143

    Thanks for you review. I had a very similar experience at the end of September 2010. My boyfriend and I are huge Harry Potter fans, and were so enraged and disappointed, we left after 3 hours and got a refund. The crowds weren’t as bad as you described, but the wand shop experience was underwhelming, the shops were at capacity before you could get in, the forbidden journey ride broke down, leaving us suspended at an unnatural angle for over an hour (and unlike at disney, when we finally got off the ride, we were told to exit through the gift shop – no apology, no offer to actually get through the whole ride, nothing). I guess it may be for some people, but definitely not for us, ever again. Such a disappointment overall.